Warranty & Product care

 

Our good name relies on putting the customer first and always doing the right thing. We take these things very seriously, and this is reflected in the details of our warranty, as well as our unique Diamond Guarantee.

 

WARRANTY

 

A 12 month guarantee and 30 day “change of mind” policy applies to online purchases. Conditions apply.

All products sold by Dimitries Jewellers are subject to the Consumer Guarantees Act 1993.

The guarantees made under the therefore mentioned Act are that the goods sold to consumers will:

       -    Be of acceptable quality; meaning they will do what they are made to do, and  

             are acceptable in appearance and finish.
       -    Be fit for a particular purpose that a customer may enquire about.
       -    Match the description given in any advertisements or marketing communications.
       -    Match the sample or demonstrated model
       -    Be owned by the consumer upon it being purchased from our store.

 

DIAMOND GUARANTEE

We’re so confident of the quality and workmanship of our jewellery, that every item in our annual diamond catalogue carries our unique Diamond Guarantee. This guarantee covers any manufacturing faults, conditional upon us making free inspections every six months over the guarantee period. We’re sure you have selected the finest quality, and received the best value for money, but for total peace of mind, we encourage you to take advantage of our Diamond Guarantee.