If you’ve come to this page looking for a one-size-fits-all care plan, you’ll struggle to find it. The truth is, we don’t actually have those types of care plans. Unlike other jewellers who charge you for a package of post-sale services and repairs, Dimitries Jewellers believes in caring for you, and your jewellery, through ongoing customer service that’s tailored to your specific requirements. A lot of that care is absolutely free.
All of our products come with a minimum 12-month warranty. A promising start! But it gets even better. Once you purchase something from us, we begin a customer service relationship that doesn’t always require a paid care plan. Here are a few examples relating to custom made pieces, engagement and wedding rings:
- We take care of the initial rhodium plate or buff and polish before the big day. This is free of charge.
- For all custom-made engagement rings, we cover the initial re-size if the original size provided to us wasn’t correct. We offer this service so you don’t have to stress about getting the wrong size if the ring is a surprise.
- Every buff and polish or rhodium plate is charged at a flat rate for our clients on an ongoing basis.
- We offer free in-store cleaning for the life of the piece.
- We offer free check-ups every 12 to 18 months to make sure the piece stays healthy.
- A trained and qualified team member is always on hand to ensure the best quality and service is provided at all times.
Unforgettable service means not forgetting about you once you’ve made a purchase! We’re with you for the long haul. You’re more than welcome to come in and speak to us about our ongoing post sale services, or just to get your jewellery freshly sparkled… free of charge, of course!