Returns Policy

Sometimes, a customer might want to return an item. It doesn’t happen often, but when it does, the process runs much more smoothly when the customer is aware of our returns policy. So, without further ado…here it is!

 

RETURNS POLICY

Returns will be accepted on any faulty merchandise returned to our store or online within 14 days.

We do not refund on change of mind, but are always happy to exchange for another item, with the exception of items that have been specially ordered into store per your request. 

If there is nothing in store you wish to exchange your item for, we are happy to set up a store credit for the amount of the item being returned, valid for 12 months. 

Items that have been specially made or remodelled are not eligible for refund or exchange at any of our locations.  

Freight costs are not refundable.

Products returned for repair, replacement or refund due to customers changing their mind, is not a valid claim under the Consumer Guarantees Act. 

We’re happy to spend as much time with you as you need to make the right decision. Please don’t hesitate to contact us regarding any upcoming purchase! 

HOW TO RETURN OR EXCHANGE AN ITEM IN STORE

Simply show your online receipt (this was emailed to you when you placed your order online) and the credit card used for your purchase at our store within 14 days of delivery, where our store staff will be happy to assist you.

If you would like to exchange your item, please call ahead to confirm the item is available.

FAULTY PRODUCTS

If you decide your product has a manufacturing fault, you must contact us and return the item for inspection.

All products must be returned in their original packaging, with original tags wherever possible. Proof of purchase must also be included.

After our evaluation, we will contact you with the reason for the fault and advise of a potential remedy under guarantee.

Remedy can include, repair, replacement or refund at our discretion.

However, if we determine that the circumstances for fault were related to misuse, general wear and tear, and/or environmental factors, the store will advise that there are no grounds to claim under guarantee, and will offer a quote to have the goods repaired, or replaced.

Irrespective of the type or severity of the product fault/ defect, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.

RETURNS / EXCHANGES ADDRESS:

Shop 19, Riverside Plaza, 131 Monaro Street, QUEANBEYAN NSW 2620.
Phone: 02 6299 1300, Mobile: 0415 304 427.

Please ensure your return parcel is securely packaged, and that both the sender’s address and return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage you to send your return by registered post.